Auntie Lulu’s FAQ & Shop Policies
💕 The Need-to-Know Stuff
We know policies aren’t nearly as exciting as opening a box full of surprises—but they’re important!
Below you’ll find answers to some of our most common questions and a few things to know before placing your order.
Still have a question? We’re happy to help.
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✨ Frequently Asked Questions
What is Auntie Lulu’s?
Auntie Lulu’s is not your average gift box.
We create and curate fun, personality-filled gifts with a little nostalgia, a little unexpectedness, and a whole lot of happy.
You’ll find everything from themed gift boxes and bookish goodies to stickers, pouches, accessories, and gifts inspired by the wonderfully specific things people love.
Think 90s kid energy meets grown-up gifting.
Are all of your gift boxes the same?
No—and that’s part of the fun!
Many of our boxes are individually curated, meaning the exact products, colors, designs, scents, flavors, and other details may vary.
Photos are intended to show the style, theme, size, and examples of possible contents rather than guarantee every item pictured.
And because we believe a little mystery makes opening your box even more fun, listing photos may intentionally show only some of the items included in the box. For example, a box containing 8 items may only show 5 of those items in the listing photos, leaving a few surprises for you to discover when your box arrives.
When a listing guarantees a particular item or quantity, we’ll clearly say so in the product description.
How many items come in a gift box?
It depends on the box!
Some of our smaller themed gift boxes contain approximately 5–8 items, while larger curated boxes may contain more.
Always check the individual product description for what’s included with the box you’re purchasing.
Do the Curated Book Boxes include an explanation of why each item was chosen?
No—and there’s a very bookish reason why. 📚✨
Our Curated Book Boxes are designed to complement the featured book, with items selected because of their connection to the story, characters, setting, themes, or other details within the book.
Just like we may intentionally leave some items out of the listing photos to preserve the surprise, we don’t include an explanation of why each item was selected because those explanations could contain spoilers.
We want you to discover those connections naturally as you read. You might open your box and wonder, “Okay…why is THIS in here?”—only to reach a certain chapter and suddenly have that “Ohhh, now I get it!” moment.
That’s part of the experience!
Once you’ve finished the book, if you’re still wondering why a particular item was included, we’d be happy to fill you in.
Email us at auntielulusgiftboxes@gmail.com and include your order number in the subject line. Let us know which item you’re curious about, and we’ll be happy to explain the connection.
Just make sure you’ve finished the book first—we don’t want to be the ones who spoil it! 😉
Are the products handmade?
Some are!
We create or customize select products in-house, including items featuring our sublimation and vinyl designs. Other products are carefully sourced and selected to complement the theme of the gift box.
That’s part of what makes our boxes special—we mix handmade touches with fun finds to create a complete experience.
Can I choose exactly what comes in my box?
Unless the product is specifically listed as customizable, the exact contents are selected by Auntie Lulu’s.
The surprise is part of the experience!
If you have an important concern, such as an allergy or sensitivity, please contact us before ordering. We cannot guarantee that every request can be accommodated.
Can I send a gift box directly to someone?
Absolutely! 🎁
Enter the recipient’s shipping information during checkout and we’ll send the order directly to them.
Make sure the shipping address is correct before submitting your order.
Can I include a personalized card?
Yes! 💌
A personalized message card can be purchased as an add-on.
After placing your order, email the message exactly as you’d like it printed to:
auntielulusgiftboxes@gmail.com
Please include your order number in the subject line so we can match your message to the correct gift.
If we don’t receive your message before your order is packed, your order may ship without the personalized card so that we don’t delay your shipment.
Can I request a specific theme?
Available themes are listed in the shop, and we’re always adding new ones!
If you have an idea you’d love to see, feel free to reach out. We can’t promise we’ll be able to create every requested theme, but we love hearing what our customers are looking for.
Are your stickers waterproof?
Our stickers are finished with a protective laminated covering that makes them waterproof and helps improve durability.
For drinkware, we still recommend hand washing to help keep your sticker looking its best. With that stated, we cannot guarantee the life of the sticker after repeated washes.
Sticker sizes vary by design and are approximately 1–3 inches at their longest dimension. Most are in the 1.5-2 inch range.
Will handmade products look exactly like the photos?
Because many of our products are handmade, sublimated, or individually assembled, slight differences in placement, sizing, or appearance may occur.
We think those tiny variations are part of the charm of receiving something made individually rather than mass-produced.
Will colors look exactly the same in person?
We do our best to photograph and represent products accurately, but colors can appear slightly different depending on your phone, computer, display settings, lighting, and the materials used.
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📦 Shipping & Processing
How long does it take to prepare my order?
Because many Auntie Lulu’s products are handmade, customized, or individually curated, orders require processing time before shipment.
Current processing estimates should be displayed at checkout or on the individual product listing.
Processing time is separate from the shipping carrier’s estimated transit time.
During holidays, sales, launches, or periods of unusually high order volume, processing may take a little longer.
How will I know when my order ships?
Once your order has shipped, you’ll receive a shipping confirmation using the contact information provided with your order.
If tracking is available for your shipping method, it will be included with your shipment confirmation.
Can you guarantee delivery by a certain date?
Unfortunately, once a package has been transferred to the shipping carrier, transit times are outside of our control.
If you’re purchasing for a birthday, holiday, or other special occasion, we recommend ordering early.
Estimated delivery dates provided by shipping carriers are estimates and not guarantees unless specifically stated otherwise.
What if I entered the wrong shipping address?
Please contact us as soon as possible.
If your order hasn’t been shipped, we’ll do our best to update the address.
Once an order has shipped, we cannot guarantee that the address can be changed or that the package can be redirected.
Customers are responsible for ensuring their shipping information is complete and accurate when placing an order.
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💕 Returns, Exchanges & Cancellations
Can I return my order?
Because many of our products are handmade, personalized, individually curated, or surprise-style items, all sales are generally final unless an item arrives damaged, defective, or incorrect.
Please carefully review product descriptions, dimensions, photos, and available options before ordering.
Can surprise or blind boxes be returned because I don’t like a particular item?
Part of the fun of our curated and blind boxes is not knowing exactly what you’ll receive.
Because the specific contents are intentionally a surprise, disliking a particular item, color, design, scent, or other variation is not considered a defect and does not qualify the box for a return or refund.
Can personalized products be returned?
Personalized and custom-made products are final sale unless they arrive damaged or we made an error when creating your item.
Please carefully review any personalization information you provide before submitting it.
Can I cancel my order?
Contact us as quickly as possible if you need to request a cancellation.
Because we may begin curating or making products shortly after an order is placed, cancellation requests are not guaranteed once fulfillment has begun.
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📸 Damaged, Defective or Incorrect Orders
What if my order is damaged?
We want you to be excited when you open your package!
If something arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.
When contacting us, please include:
- Your order number
- A description of the issue
- Clear photos of the affected product
- Photos of the packaging if the package was damaged during shipping
Please do not discard damaged products or packaging until we’ve had an opportunity to review your request.
Requests submitted more than 3 days after delivery may not be eligible for replacement, refund, or other resolution.
Once we’ve reviewed the issue, we’ll work with you on an appropriate resolution.
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🍬 Food, Beauty, Scented & Consumable Items
Some curated boxes may contain commercially packaged food, beverages, candy, lip products, skincare, candles, scented products, or other consumable/personal-care items.
Ingredients, allergens, warnings, expiration information, and usage instructions provided by the original manufacturer should always be reviewed before use.
If you or the recipient has food allergies, skin sensitivities, fragrance sensitivities, or other ingredient concerns, please carefully consider whether a surprise-style box is appropriate before purchasing.
We cannot guarantee that curated boxes are free from specific allergens or that products have not been manufactured or packaged in facilities that process common allergens.
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👶 Small Items & Safety
Some products and gift boxes may contain small accessories, charms, pins, keychains, jewelry, or other items that could present a choking hazard.
Unless specifically described otherwise, Auntie Lulu’s products are intended as gifts for adults and are not children’s toys.
Always follow manufacturer instructions and warnings included with individual products.
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✨ Fan-Inspired Products
From time to time, our shop may feature products inspired by popular books, music, trends, sports, aesthetics, or fandom culture.
Unless explicitly stated otherwise, fan-inspired products are independently created or curated and are not official merchandise and are not affiliated with, sponsored by, or endorsed by the artists, authors, publishers, teams, brands, companies, or other rights holders who may have inspired the theme.
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💌 Questions?
Have a question about an order or product?
Contact by using the contact form on the contact page or by email Auntielulusgiftboxes@gmail.com
When contacting us about an existing purchase, please include your order number so we can help you as quickly as possible.
✨ Auntie Lulu’s
Not Your Average Gift Box.
90s kid energy. Grown-up gifting.
A little nostalgic. A little unexpected. A whole lot of happy. 💕